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Online Privacy
Data Protection and Privacy Policy
· Introduction
The purpose of this policy is to explain how Action ISP collects, protects, and
uses personal data. Action ISP is committed to ensuring that any personal data
supplied by its customers or is otherwise generated by its business activities
is collected and processed fairly and lawfully.
· What Types Of Personal Data Does Action ISP
Collect?
Action ISP needs certain personal data to enable it to provide its products and
services to its customers and end users. The personal data collected will generally
include: company name, company size and sector, individual contact names and job
titles for delivery, installation, support and billing, postal address, telephone
and fax numbers, e-mail addresses. Action ISP also has access to personal data
that is generated over the Action ISP network* including IP and email addresses
for incoming and outgoing data and network usage data. In certain circumstances
Action ISP may also collect financial information about Action ISP customers and
end users from third parties to enable Action ISP to assess its risks in granting
credit terms and contact information about organisations Action ISP considers
may be interested in Action ISP's products and services.
· How Does Action ISP Obtain Personal Data?
Action ISP obtains personal data in a number of ways including from orders placed
by customers and end users (whether by telephone, fax or email or by application
form); from enquiries made by existing customers and potential customers, (including
information gathered at marketing events and via the Action ISP website); from
third party list brokers; from resellers who pass on personal data to Action ISP
about end users; and directly from the Action ISP network.
· How Does Action ISP Use The Personal Data It
Holds?
Providing and Improving the Action ISP Service
Most of Action ISP use of personal data is necessary to enable it to provide a
service to its customers and its end users, including order processing, delivery,
installation and support services as well as for invoicing and in order to answer
general customer enquiries. In addition, Action ISP may also use personal data
to improve on the level and type of service Action ISP offers to its customers.
As part of this interest in improving the service provided Action ISP may process
personal data for the purposes of sales analysis and customer usage statistics.
· Direct Marketing
Action ISP may from time to time inform its customers, end users and potential
customers about Action ISP and Action ISP affiliate products and services and
other information Action ISP feels may be of interest. Customers and other recipients
of information from Action ISP may indicate at the time they first place an order
with Action ISP whether or not they wish to receive such information or at any
later time by simply contacting Action ISP as indicated in paragraph 9 below.
· Does Action ISP Transfer Personal Data Overseas?
As Action ISP is part of a global organisation with local operating companies
in a number of countries world-wide, to fulfil its customer service obligations
it is necessary for Action ISP to transfer and process personal data outside the
country in which the personal data is collected. This will include transfers to
Action ISP affiliates based in the United States. Prior to making any such transfer
Action ISP will put in place security procedures and firewalls designed to prevent
unauthorised use of or access to personal data.
· To Whom Does Action ISP Disclose Personal Data?
Action ISP will pass personal data within its internal departments in order to
fulfil sales and support obligations as well as to finance departments to enable
invoicing. As a general rule, Action ISP does not disclose personal data to unaffiliated
third parties except where customer consent has been obtained, where Action ISP
is under an obligation by law to disclose personal data or where Action ISP has
contracted with third parties to assist in providing services to Action ISP customers
such as for delivery, installation and systems support services.
· How Does Action ISP Protect the Personal Data
it Holds?
Action ISP takes customer confidentiality and security very seriously. Action
ISP has implemented appropriate internal security procedures that restrict access
to and disclosure of personal data within Action ISP. These procedures will be
reviewed from time to time to determine whether they are being complied with and
are effective. Action ISP will also actively investigate and co-operate with law
enforcement agencies any allegations of abuse or violation of system or network
security as set out in the applicable Action ISP Acceptable Use Policy –See Terms
and conditions.
· Customers' Rights
The law in certain jurisdictions (including countries within the European Economic
Area) gives individuals whose personal data is held by Action ISP specific rights
to access and rectify personal data held about them. These include the right to:
· obtain from Action ISP, for a prescribed fee, confirmation that personal data
is held, as well as a written description of such personal data, the purpose(s)
for which it is being used, the source(s) of the personal data and details of
any recipients;
· request the deletion or rectification of personal data which is inaccurate;
and
· as explained in paragraph 4.2 above to object to any unsolicited information
sent by Action ISP regarding promotions or new products and services.
· Contact Details
If any individual wishes to contact Action ISP regarding the personal data held
about them or has any other question about Action ISP data privacy procedures,
they should send a letter to the direction of "Action ISP Customer Services Department"
at Action ISP's address.
Policy Updates
As part of Action ISP's commitment to compliance with data privacy requirements,
and to reflect changes in Action ISP's operating procedures, Action ISP may update
the terms of this policy from time to time, and will post the revised policy on
this website.
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Summary...
Rather than reading the full
length of the data protection and privacy policy, the main points are summarised
below:
It is necessary for Action ISP to collect a certain amount
of personal information in order to be able to provide the services requested.
This data will be help in a secure and responsible way.
However, Action ISP will not disclose any of the information
to a third party unless one of the following apply:
- It is necessary for the connection, installation
or configuration of a product or service
- It is requested by law, although this is extremely rare
We will use the information to keep you informed of changes
to services, new products or services or special offers, unless Action ISP has
been asked not to do so.
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